Account Manager
Full Job Description
Job Type: Full-time
$39,000- $52,000 per year
Customer Account Manager
We are looking for an Account/Project Manager to own multiple customers’ books of business, ensure customer satisfaction, and provide sales support. The ideal candidate is customer-obsessed, organized, and has the ability to be both detail-oriented and work with a sense of urgency. Someone who is proactive, shows initiative, and is excited to be empowered and included in business goals/plans will have ample opportunity for growth within the organization.
Responsibilities:
Proactive customer account management: Account/Project Manager will be assigned specific customer accounts and will be accountable for those customers having a consistently positive experience with Company every day.
Write up customer orders, engage in pricing and availability discussions.
Create processes and strategies to help customers stay organized and informed, and to make it easy for the customers to provide forecasting for their upcoming needs.
Engage in ongoing learning and training in solar equipment to give customers advice on products and product alternatives.
Provide insight into purchasing decisions for the Company team based on conversations with customers and a well-established customer relationship.
Telephone sales support – answer customer questions, take orders, give directions, route calls, take messages.
Prepare/pick sales orders in support of the warehouse team.
Give input on marketing, events and broader customer communications; update lobby displays and stock literature in showroom.
Other duties as assigned
NOTE: This job description is not designed to cover or contain a comprehensive listing of all required activities, duties or responsibilities. Other duties, responsibilities, and activities may be assigned at any time; with or without notice.
What we look for:
Previous office experience and customer service and/or administrative experience is required (1+ years strongly preferred)– retail, hospitality, restaurant, etc. preferred.
Computer proficiency is required
Demonstrated ability to provide high level of customer service and handle multiple priorities at once is essential
Must have stellar multitasking and prioritizing ability, as well as a strong sense of urgency
Must have stellar communication skills, both written and verbal
Must be organized, possess strong problem-solving skills
Must show initiative, self-motivation, perseverance
Bachelor's degree in related field
OR 2 years industry experience
WORKING CONDITIONS:
Conditions vary and will include office and warehouse(barely). Activities will include lifting, sorting, standing, possible extreme heat/cold conditions. Office work may include sitting for extended periods.
Benefits of this role at SECUTECH INC.:
Paid training
Paid time off
Paid Vacation
Paid Holiday
Cell Phone
Supplemental pay types:
Performance bonus
Yearly bonus
Schedule:
Monday to Friday
Language:
Spanish (Preferred)
Please send your updated resume to info@secutechinc.com
Subject “Apply for Account Manager”
We will reply you within 24-48 hours after received your application.